Footer is not showing on the portal

Advaitk · 3 weeks ago

Hi everyone,

I am working on a custom portal in my PDI, where I have used the ESC (Employee Center) portal as a reference for my fields and configuration.

The Issue: The footer is not visible on the portal UI. At the backend, the footer is correctly associated with the portal's Theme, and the Theme is correctly linked to the Portal record.

What I’ve checked so far:

Confirmed the Footer widget is populated in the Theme record.
Verified the Portal record is pointing to the correct Theme.
Cleared the instance cache (cache.do).

Despite these configurations, the footer area remains blank. Are there specific CSS dependencies or Page Template requirements from the ESC portal that I might be missing in my custom implementation?

Any guidance on why the footer isn't rendering would be greatly appreciated.

Thanks!

Laveena-Agarwal · 3 weeks ago

Hi @Advaitk

I think you have missed this- From the Navigator, go to Employee Center Footer and create a new record with all the necessary details.

Helpful links- Configure the footer • Australia Employee Service Management • Docs | ServiceNow

How to change employee center footer to a simple l... - ServiceNow Community

View solution in original post

RakeshM49470519 · 3 weeks ago

Hi @Advaitk ,

1. Goto All >>>> employee center >> employee center footer

2. Open the record ESC Footer Demo.
3. Add your custom portal to Portal field
4. Save the record.

portal config.png

Regards,
Rakesh