getting notifications when updating my own case

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ā04-27-2022 03:54 AM
Hello Community,
I'm configuring servicenow to send notifications when cases have been commented in additional comments.
However when I reply to the case from my email client, the case gets updated which is good, but I'm also receiving notifications that I updated my own case.
I don't want to receive a notification saying I updated the case.
These are the setttings:
Does somebody know how to accomplish this?
Do I have to write a script in the advance condition?
I was thinking the condition logic would be if the contact updates the comments, not to send a notification to him, just the watcher.
Thanks!
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Agent Workspace
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Notifications

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ā04-27-2022 07:05 AM
This is a sub production instance , email properties are fine.
When I reply to a case from my email client I don't want to get a notification saying that my case has been updated.
So when the agent add an a additional comment an email will be sent to the customer saying your case has been updated, however when the customer replies to the case, I don't want them to receive an email notification saying their case has been updated.