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getting notifications when updating my own case

Damian Martinez
Mega Sage

Hello Community,
I'm configuring  servicenow to send notifications when cases have been commented in additional comments.
However when I reply to the case from my email client, the case gets updated which is good, but I'm also receiving notifications that I updated my own case.
I don't want to receive a notification saying I updated the case.

These are the setttings:

 

find_real_file.png

 

find_real_file.png

Does somebody know how to accomplish this?
Do I have to write a script in the advance condition?

I was thinking the condition logic would be if the contact updates the comments, not to send a notification to him, just the watcher.

Thanks!

5 REPLIES 5

This is a sub production instance , email properties are fine.
When I reply to a case from my email client I don't want to get a notification saying that my case has been updated.

So when the agent add an a additional comment an email will be sent to the customer saying your case has been updated, however when the customer replies to the case, I don't want them to receive an email notification saying their case has been updated.