Getting redirected to the SSO Login page

[ayman_h]

I have a strange issue where if I hit the base URL (https://<instance>.service-now.com/) after having navigated to the SSO Login URL, I keep getting redirected to the SSO Login page via the auth_redirect.do page. Without visiting the SSO Login URL, I am redirected to the Service Portal (/sp/) page. This is controlled by the SPEntryPage getLoginURL script include. I can confirm I don't have the glide.authenticate.sso.redirect.idp property set to auto-redirect to the SSO Login.

Does anyone know how do I avoid getting redirected to the SSO Login and ensure the URL gets redirected to the Service Portal instead? I suspect the issue might be related to the session cache that gets set once I navigate to a Login page.

Regards,

Ayman

[Laxmikanth]

Hi

you may find this thread useful

Prevent SSO Redirect on Public Service Portal Page

[jules2]

The link above for other users is as follows. Https://[YOURINSTANCE]service-now.com/syslog_list.do?sysparm_query=sys_created_onONToday@javascript:...

[Sudipta Pattna1]

Hi Ayman,

Can you please tell me where "auth_redirect.do" page is present in SNOW Instance??? I searched in UI Page, UI Macro and Forms, but with no luck unable to locate this page.

Regards,

Sudipta

[ayman_h]

Hi Sudipta,

Service Now doesn't allow you access to the auth_redirect.do page. You might be able to define UI scripts to override the functionality but I will not recommend it. 

Thanks,

Ayman