Getting redirected to the SSO Login page

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-12-2017 08:17 AM
I have a strange issue where if I hit the base URL (https://<instance>.service-now.com/) after having navigated to the SSO Login URL, I keep getting redirected to the SSO Login page via the auth_redirect.do page. Without visiting the SSO Login URL, I am redirected to the Service Portal (/sp/) page. This is controlled by the SPEntryPage getLoginURL script include. I can confirm I don't have the glide.authenticate.sso.redirect.idp property set to auto-redirect to the SSO Login.
Does anyone know how do I avoid getting redirected to the SSO Login and ensure the URL gets redirected to the Service Portal instead? I suspect the issue might be related to the session cache that gets set once I navigate to a Login page.
Regards,
Ayman

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-12-2017 10:31 AM

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-17-2017 11:08 AM
The link above for other users is as follows. Https://[YOURINSTANCE]service-now.com/syslog_list.do?sysparm_query=sys_created_onONToday@javascript:...

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-15-2018 04:40 AM
Hi Ayman,
Can you please tell me where "auth_redirect.do" page is present in SNOW Instance??? I searched in UI Page, UI Macro and Forms, but with no luck unable to locate this page.
Regards,
Sudipta

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-28-2018 03:21 AM
Hi Sudipta,
Service Now doesn't allow you access to the auth_redirect.do page. You might be able to define UI scripts to override the functionality but I will not recommend it.
Thanks,
Ayman