In an OOB instance, is there something preventing an individual with a custom role (not inherting other roles) from seeing and writing to the work notes field on the Incident record?
I created a read and a write role. It has my custom role requirement and no advanced script.
The work notes/comments field is added to the incident ESS view. However, my users with this custom role cannot see the field, much less write to it. Any idea what's blocking this access?
Hi Eric,
Check if there are any ACLs on task.work_notes or incident.work_notes. Thats the only thing that controls write access on journal fields OOB.
I tested it in my OOB instance and can see user with custom role can see work_notes. The only change I did is add role to three acls on task.work_notes and user can see work_notes now:
If this doesnt work post your screesnhot
Shruti
