Global Search Option missing

sivaprince231 · ‎06-12-2018

Global search option missing

Allen Andreas · ‎08-01-2018

Hi,

I see you made a post and marked your own answer as correct, alright.

I had replied 2 months ago with a screenshot showing you not only who it's available for, but where to go to edit it, if you'd like.

Take care!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Allen Andreas · ‎06-12-2018

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Al-jhon · ‎04-25-2022

Is there any way to search also non.- active Requests/Requested Items? Currently our Global Text Search can view active RITM and active/closed INC only.

Thanks in advance.

Anupam Thomas · ‎11-01-2022

Hi Allen,
I am facing the same issue the global is not visible in the header, the global text search is enabled and I have the mentioned roles as well, but still It is not visible for me. Could you suggest what might be done so its showing again?
Thank you

sivaprince231 · ‎08-01-2018

Global Search option is available for itil,text_search_admin,admin role users.