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Group Roles are not getting added to a user. Roles related list remains empty.

sonalin
Tera Expert

Observed an issue on all the instances DEV, QA and Production. When user is added to a group it is no more adding the default roles of the group to the user. This is a P1 issue on client environment.

The "ITIL Users' group have 3 roles but no roles are now seen granted by the group to the user by default.

Recently the only change on the instances was done was "Activated the Contextual Security: Role Management (com.glide.role_management) plugin". Is there any impact of this plugin? This was enabled since there were too many duplicate roles were added to the users.

Please advice. 

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Thanks,

Sonali.

5 REPLIES 5

sonalin
Tera Expert

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Anyway to Inactive this Plugin on the Prod Instance. I have initiated the Roll back however, still can see it Status Active. Multiple time have Logged out and Logged back in.