Hi everyone,
I have to create a business rule to populate a custom field on work order table with knowledge articles .
Hi
Can you please help me with this task.
Contextual Search Option
We need a field value on the form for the search to work. So the possible solution would be as follows
- Create a new field called “Additional Search Term” of type string on the table.
- Set up a business rule to populate the value for the new field as the same as the “Knowledge Base” display name. We do not have to display this field on the form.
- The on the table configuration, do not set up any filter (we do not want to compare the knowledge_base field on the article with any field on the table)
- On the search context, go to the Resource configuration tab then click on the record and click on the “Condition” from the Search context properties. On the condition field add the value as “kb_knowledge_base=<sysID of the knowledge base you want to display>”
- This would populate all the articles on the particular knowledge base on to the form
The below example shows all the knowledge articles from a particular knowledge base on a catalog task using the above set up.
