Hide section of a form on Agent Workspace

[pauladams]

Hello Gurus,

I am trying to hide sections on a Requested Item form using g_form.setSectionDisplay("section_name", false). This perfectly works fine on a regular form/view of the platform.

The problem is with the Agent Workspace and is not hiding the section/sections.

Can you please help me understand if g_form.setSectionDisplay is supported on Agent Workspace? Or are there any other alternatives?

Thanks in advance

-Pa

[Willem]

Hi Paul,

g_form.setSectionDisplay should be supported in Agent Workspace. As the Knowledge base links to:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/reference/c...

(describes the supported client type scripts and API for Service portal, but same scripts will work for agent workspace).

Alternatively what you can do is set up a new View, without the sections, and via Workspace View Rules apply the view when applicable. This feels like more setup work, but is the No-code/low-code way of doing it.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/task/workspac...

[Ashley Snyder1]

I've used g_form.setSectionDisplay in the Workspace UI with a UI Policy Run Script set to All.  Is there official documentation stating it is not supported?

For fun try a UI Policy, Run Script set to All, I didn't put any conditions in, I just wanted to hide Related Records always, but this can be flipped if using conditions:

Execute if true:

function onCondition() {
g_form.setSectionDisplay('related_records', false);
}

Execute if false:

function onCondition() {
g_form.setSectionDisplay('related_records', false);
}

[Willem]

You are right Ashley, I will update accordingly.

It should be supported as it is also supported in the Service Portal.

[Willem]

Where are you using this script? Make sure the UI Type is set to 'All' if you use it in client script: