How can I enable email sending and receiving?

Rae Khan
Tera Contributor

Hey all, 

How can I enable email sending and receiving?

Every time I toggle the switch in Manage Email Properties tab - I get the message "Something Went Wrong, Please Try Again"

I also cannot edit the Email Properties page within my instance.

Is there any work around to this?

Any help would be appreciated. 

Thank you

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1 ACCEPTED SOLUTION

Hi,

Sending emails from PDIs has been blocked. we can't sent emails from PDI only we can saw the emails how it will be. 

Notes:

"IMPORTANT: Email services are temporarily disabled on Personal Developer Instances (PDIs). View sent email messages in System Logs > Emails instead of in your email application. Open an email record and click the Preview Email Related Link."

 

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

View solution in original post

7 REPLIES 7

Hi,

Sending emails from PDIs has been blocked. we can't sent emails from PDI only we can saw the emails how it will be. 

Notes:

"IMPORTANT: Email services are temporarily disabled on Personal Developer Instances (PDIs). View sent email messages in System Logs > Emails instead of in your email application. Open an email record and click the Preview Email Related Link."

 

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Hi, 

thank you!

Hi,

Glad to help you.

 

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar