How can I enable email sending and receiving?

Rae Khan · ‎09-15-2022

Hey all,

Every time I toggle the switch in Manage Email Properties tab - I get the message "Something Went Wrong, Please Try Again"

I also cannot edit the Email Properties page within my instance.

Is there any work around to this?

Any help would be appreciated.

Thank you

Pavankumar_1 · ‎09-15-2022

Hi,

Sending emails from PDIs has been blocked. we can't sent emails from PDI only we can saw the emails how it will be.

Notes:

"IMPORTANT: Email services are temporarily disabled on Personal Developer Instances (PDIs). View sent email messages in System Logs > Emails instead of in your email application. Open an email record and click the Preview Email Related Link."

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

View solution in original post

Anurag Tripathi · ‎09-15-2022

Hi,

Are you trying to do this on PDI?

Check this

Email notifications from PDIs - Developer Community - Question - ServiceNow Community

-Anurag

Rae Khan · ‎09-15-2022

Hi,

I have set my scope to global but cannot click the "Email Sending Enabled" checkbox

How should I proceed?

Pavankumar_1 · ‎09-15-2022

Hi,

you can enable in email properties. You can enable the inbound and outbound you can check in Emails module.

Hope you it helps you.

Please Mark ✅ Correct/helpful if applicable, Thanks!!

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Rae Khan · ‎09-15-2022

Hi,

I cannot edit the Email Properties page.

I cannot check the Email Sending Enabled Box.

How should I proceed?

Thank you