How can i redirect new change button on SOW to homepage or desired URL

[bhupendra paree]

Hello All ,

i want to redirect all users when they click on 'New' button change list view in SOW/Agent workspace ; to a specific URL , rather than opening a new change request form . 

How can we achieve it any idea?

moreover how can we disable this new button in both SOW and AW . Its found in UX form Actions, but i need to hide/disable for change requests only not for all .

[Samaksh Wani]

Hello @bhupendra paree 

You can create a UI Action Button :-

action.setRedirectURL(change_request.do?sys_id=8782a9bb9394bd505f15ba5d6cba108d);

you can call variable for dynamic sysid.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[bhupendra paree]

Do that works in Workspace also ?
i have tried with action.setRedirectURL in UI action button script but its not working there.

if any suggestions on it , please feel free to put your points.

[Samaksh Wani]

Hello @bhupendra paree 

Plz go through the link you will get better understanding.

https://www.servicenow.com/community/developer-forum/unable-to-see-workspace-button-in-ui-builder/m-...

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Samaksh Wani]

Hello @bhupendra paree 

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh