How can we identify that request is created from the catalog item or from an order guide

[alekhyanagabhyr]

Hi,

How can we identify that request is created from either catalog item or order guide.

Thanks

Alekhya N

[alekhyanagabhyr]

Hi All,

There is notification which gets fired when the request is created.

So, If the request is created from the order guide i need to display additional variable info in the notification.

that is the reason why I want to know whether request is created from the order guide or catalog item.

Thanks

Alekhya N

[shouvik · Accepted solution]

Please refer to the Helsinki documentation.

Request an order guide

Request Item has a new column 'Order Guide' which gets populated with the Order Guide which is used to create the request.

Thanks

Shouvik

PS: Hit like, Helpful or Correct depending on the impact of the response

[Brad Tilton]

Well, turns out the answer is: This is tracked automatically in Helsinki.

[Mihir Mohanta]

Hi Alekhya,

You have to do some customization if you want to know request created from catalog item or order guide.

1.Create a variable set. Add a variable "fromOrderGuide" of "Yes/No" type.

2.Write a on load catalog client script in this variable set.

function onLoad()

{

  //hide the variable set if this gets loaded on the initial order guide form

      var guide = $("sysparm_guide");

      if (guide != null)

  { //leverage the Requeste for from Order Guide

  g_form.setValue('fromOrderGuide', 'Yes');

  }

  else

  {

  //for standalone request only

g_form.setValue('fromOrderGuide', 'No');

  }

  g_form.setDisplay('fromOrderGuide', false);

}

3.Use this variable set in all the catalog items that you are using in order guide.

Note:

Make sure this script is only applies on Catalog item view.

Applies on a Catalog Item view

Thanks,

Mihir

[Brad Tilton]

I think my favorite solution for this is one that automatically populates a field on the request with a reference to the order guide that generated the request. It would be blank if no order guide was used.

Populate Order Guide on Request Ticket - ServiceNow Guru