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07-17-2015 12:47 PM
I am trying to find a way to create a multiple choice check box, without using a label. I need to make the question mandatory, but by using a label and creating check boxes, mandatory does work correctly, and customer cannot submit the catalog item. Do I need to script this or is there any other solution??
From the Wiki:
Displays a label across the form. Use labels to separate questions into sections (example, left) or list check boxes in order under a label to create a question for which the user can select several options (example, check boxes). Mandatory and Read only UI policies don't apply to this variable type.
Creates a check box that may be selected or cleared. List check boxes in order under a label to create a multi-option question (as shown in the example).
Solved! Go to Solution.
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05-03-2017
08:52 AM
- last edited on
01-30-2024
05:27 PM
by
ServiceNow
Hi Denise, I had a similar scenario and came across your post and saw it was never answered (even after a couple of years). I believe I found the answer in another post that I hope satisfies the original requirement so that you and any others who come across this post will know how to make this work.
Catalog Item Sleight of Hand: Mandatory selection of Checkbox options without writing scripts
This posting describes how to create the label/checkbox options, and then also how to create the appropriate UI Policy to ensure the label/options are mandatory for one or more options to be selected.
A couple of things to note regarding this solution.
- It also works if you put a container start, container split and container end for your options if you prefer them to be on two columns
- Be sure when you are creating the UI policy, be sure that you are using AND, and not OR for the policy conditions
- I have validated this works as of Helsinki
Best part is, no script required Thanks Mike for the solution mike.pryor
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08-08-2017 06:42 AM
Glad to hear that
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11-01-2017 09:29 AM
Does this work for Jakarta?... I have tried making label mandatory but no luck
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11-01-2017 09:37 AM
I have not tested or used on Jakarta, but it appears mandatory checkbox handling is similar to Istanbul
Types of service catalog variables (from Jakarta documentation)
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11-01-2017 11:03 AM
I have tried in jakarta ..but its not working
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11-01-2017 11:22 AM
Yes, I discovered the same. It works fine using the catalog item in CMS but fails in the Service Portal. I opened a HI ticket and the agent confirmed as well it is not working in Jakarta. The issue was turned in Problem case.
-Wesley
