Hi All, We have a flow that is supposed to generate separate tasks for 2 separate groups of companies when a case is created. I configured the If statement for PHS/NHP company group to read:If Trigger record-->Case table-->Customer-->Company-->Name ...
Hi, Is it possible to sort the users shown in @mention feature in work notes? I got a field which indicates whether a user is an internal employee or anything else, I'd want to sort it so that company employees would show first, is that possible?
Hi Team,I need help in below requirement.I need to set priority on basis of combination of impact and urgency as usual. I have set the combinations on dl_u_priority table which is in Global scope.I want to set the combination on a separate incident t...
Hi Team,.We have a requirement to get images from profiles of all users from Azure AD to ServiceNow.I've found that we can use the Graph API to achieve thisHowever, we face a challenge: From Graph API there is no endpoint that retrieve all the photos...
Hey Folks, my company wants to migrate from Confluence to ServiceNow's Knowledge Bases. Is there a direct way mass-migrate articles from Confluence to SN-KB or are we looking at downloading each Confluence article as a .doc and then importing into SN...
Does anyone know how to set up a knowledge article to be top article results of the Incident form "Related Search Results" for system alerts?
Trying to design a search for a case management platform.Requirement is - user can search of one of the 9 unique identifier fields. If result if found then the result list view should display the identifier field used in search - in one of the identi...
We have a requirement to add a new button in HR agent workspace 'Create HR case' page and when access should take the user to a page where they can select record producers and submit a request. On submission it needs to redirect the user to HR agent ...
while creating the records in CI, getting below error. we did not see support group field there. to fill it
Hi All, Please help me to route the Summary page after submission of catalog item. it is taking request sys_id. It should requested item sys_id. Thanks,Sam
Hello,After turning on the system property for switching to Knowledge Management Service Portal, is the Knowledge Management v3 homepage just hidden?Is there a way to fully disable Knowledge Management v3 homepage?Regards,Grainer
Greetings!I wanted to see how we can create an Automated Test Framework ( ATF ) for Transform Maps. Looking for ideas or examples. Thanks!
Will the "Next Experience UI" (Polaris) be mandatory for everyone at some point in the future? If so, when will that take place?
We have created a Catalog item that will auto populate the email of the user submitting the request.However, after they hit submit, and the RITM is created, it leaves that field blank in the RITM and the SCTASK We are using the auto populate option f...
We are interested in hearing from those that have started/completed their journey towards an overarching “workflow/process” that incorporates APM/SPM/ITOM/ITAM and the areas of the platform that reply on data from those modules. We are considering w...
