Hello,Our service portfolio owners are creating duplicate Services and service offerings.OOB I dont see any control on this. With same NAME, you can create multiple Business service records. Q1 - We are planning to 'NAME' field as unique in dictionar...
Hi everybodyI am hoping to find a clear procedure to remove any transnational data (so Incidents, Problems, Requests, Changes, Tasks...and I'm sure a number of others) from the instance.For example, when we are about to Go Live, how do I efficiently ...
Hi I want to send email through flow designer but I'm facing a issue. You know we use ${URI_REF} when we're sending Link to that record but same thing won't work for flow email body so i tried one community suggestion but couldn't achieve it.Please ...
Good day! How should this be implemented? What is a good way to help manage groups for non-IT users? A record producer with an approval flow? We could create a Record Producer Form for the Portal that has a flow behind it to get approval from the man...
I have a requirement that involves adding an additional field to the top section of the kb_view ui page. Currently the Article, Published and Last Modified fields are available on the page. I need to add a new field called Role, then query the Kn...
Hello Community,I'm looking to the transaction log and I see some log entries from the agent workspace that have a high response time compared with the average (average is 2 seconds, I identified two with 13 seconds).When I open the transaction log e...
Hi All, I'm working in Discovering an appliance hosted on Azure and it doesn't have SSH enabled. It is accessible only through a portal and used by only one user. Can we discover that appliance using Azure Discovery?
Hello All Are you able to talk me through how to attach a Template to a Survey I am not seeing any options.
Customer wants to export all critical logs to their SIEM primarily for Audit and retention. We have the following optionsw:Option 1 ) Export log tables on a daily basisThe concern is that since we are speaking huge volumes of data, this can have perf...
When we go to the new Next Experience UI for San Diego, we want to ensure all users have the Navigation Menu pinned by default. Where is this being stored?I tested with multiple browsers and I see it's stored server-side, but I can't find the table w...
How do I Highlight VIP Users on "SCTASK" for 'Requested ' and 'Requested For ' fields.
How to increase the width of the chat window for the Virtual Agent? Is it possible to do this both in a portal and in the Virtual Agent Designer Preview/Test?
Hi All, Have been looking around and can not get a clear answer on this subject. As the Assigned To user I have cancelled an HR Task within the Lifecycle Event Activity set. When impersonating the customer of the case I can see cancelled task in my v...
Hello everybody, I'm having a little bit of trouble in one task of the Knowledge Management (KM) Implementation (Course).In the Form Layout I've selected de language field, but when I return to the Knowledge base configuration page, that field doesn'...
Hi, I want to update the subscription management overview dashboard. Any video or article that explains with the navigation and steps would be helpful. I meant practical demo. Thanks,Vaishnavi
