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Resolved! End impersonation for users with low roles

Hello, I was building a script on the existing script include "ImpersonateEvaluator" and I was able to to check that if a user that I'm trying to impersonate has a change_manager role, then the current user should have both itil and change_manager ro...

Evren Yamin by Tera Contributor
  • 2015 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to determine the CI name

Hello,I'm pulling the CIs dant via Microsoft Intune. I want to create the CI name but I'm confused.For exemple now on the alm_hardware table this is the rule for the CI name.if Class field is on the form CI name is set to Serial Number and Model name...

naxis alx by Tera Contributor
  • 5150 Views
  • 1 replies
  • 0 helpfuls

Cannot read property "length" from null

I have written a script to find some specific content from all HTML fields from knowledge articles but getting below error when there is not specific data in one of the field, not sure what should I write so that it can run only when there is at leas...

GovindDhande_1-1664916255101.png
GD11 by Tera Expert
  • 2617 Views
  • 6 replies
  • 0 helpfuls

How to add scheduled job script in update set?

Hi, I have created a Local Update Set and then created a Scheduled Job Script and Report. After testing, if it is successful I will have to move the Local Update Set from Dev to Prod. But the issue is "The Scheduled Job Script is not captured in the ...

sharley by Tera Contributor
  • 11037 Views
  • 6 replies
  • 26 helpfuls

Resolved! KMF cryptographic module key for glide encrypter is missing: no thrown error, Couldn't find Crypto Module: no thrown error; where is glideEncrypter source code?

On one of my instances (all running Rome), I am seeing the following in the system logs (separate but related log entries): KMF cryptographic module key for glide encrypter is missing: no thrown errorCouldn't find Crypto Module: no thrown error I not...

BabyYoda by Tera Expert
  • 30708 Views
  • 3 replies
  • 4 helpfuls

Servicenow Technical Interview questions

Hi there, Recently I have attended for an interview for ServiceNow developer role. These are the few questions that I haven't answered. Please help me with these... 1. How do I control access to variables on portal?2. Difference between catalog item ...

Community Alums by Community Alums  
  • 26850 Views
  • 5 replies
  • 4 helpfuls

Resolved! Merge Duplicate Records

Hello, I am trying to write a fix/background script to find all duplicate records and then merge them. I am not sure how to really do this. Records will be uniquely identified using 3 fields from the table and the most recently updated record will be...

mballinger by Mega Guru
  • 6592 Views
  • 16 replies
  • 2 helpfuls

Resolved! Setting, or updating variables in flow designer

Hi all, I'm trying to update a variable on a task (or ritm) from within a flow in flow designer. What I have done is: 1. Create a custom action called "update TASK variable" 2. created three inputs, one reference type called task that references the ...

Derek C by Kilo Sage
  • 38908 Views
  • 10 replies
  • 39 helpfuls

Dark theme for ServiceNow

ServiceNow is one of the few tools I use which doesn't have a dark theme, which makes it extremely bright in comparison to everything else I work on causing additional eyestrain and tiredness   How can I have the dark theme which is similar to enabli...

Vijayr119 by Tera Contributor
  • 23288 Views
  • 18 replies
  • 3 helpfuls