CMDB fields to store Floor/Room/Rack and Shelf of a particular CI

Lakshmi Prabha
Giga Expert

‎10-31-2017 12:05 PM

Currently we are working on Physical inventory of CI's. As part of this, we would like to update exact Floor/Room/Rack/Shelf   for a particular CI( eg. Server/Router/Switch etc).

  1. The below fields are not available in CMDB.
  • Floor
  • Room
  • Rack
  • Shelf

Question

  1. Anyone collected the above fields in ServiceNow. If so which table? Have you created Custom fields?
  2. If ServiceNow OOB is not having these fields, then is it appropriate to create these custom fields in cmdb_ci table?
  3. Would you propose any other table to store these details?

Regards,

Lakshmi Elangovan

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1 REPLY 1

Niklas Peterson
Mega Sage
Mega Sage

‎11-01-2017 04:28 AM

Hi,



Rack(cmdb_ci_rack) and Computer Room (cmdb_ci_computer_room) exists OOB. Both extends cmdb_ci. Computer Room has floor space information but not floor as it's own CI. If you want to create Shelf and Floor as CI's then I would go for extending cmdb_ci.


Regards,


Niklas