CMDB fields to store Floor/Room/Rack and Shelf of a particular CI
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10-31-2017 12:05 PM
Currently we are working on Physical inventory of CI's. As part of this, we would like to update exact Floor/Room/Rack/Shelf for a particular CI( eg. Server/Router/Switch etc).
- The below fields are not available in CMDB.
- Floor
- Room
- Rack
- Shelf
Question
- Anyone collected the above fields in ServiceNow. If so which table? Have you created Custom fields?
- If ServiceNow OOB is not having these fields, then is it appropriate to create these custom fields in cmdb_ci table?
- Would you propose any other table to store these details?
Regards,
Lakshmi Elangovan
1 REPLY 1
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11-01-2017 04:28 AM
Hi,
Rack(cmdb_ci_rack) and Computer Room (cmdb_ci_computer_room) exists OOB. Both extends cmdb_ci. Computer Room has floor space information but not floor as it's own CI. If you want to create Shelf and Floor as CI's then I would go for extending cmdb_ci.
Regards,
Niklas