How do I add a cc in an email notification?? Please help!

paradise623 · ‎04-05-2016

Hi All,

Please help I am looking to add a cc box in an email notification but I can't seem to locate how to do this. I see a bunch of things in the community but it appears that it all involves scripting. Is there anyway around this?

Thanks!

mike_donathan · ‎04-05-2016

That is definitely doable, too. So, rather than putting in an address and name manually, you can reference a field/variable from the table.

So, you could do something like this to send a CC to the manager of the current assignment group on an incident email:

email.addAddress("cc", current.assignment_group.manager.email, current.assignment_group.manager.name);

View solution in original post

paradise623 · ‎04-06-2016

Hi Mike,

The "cc" field shows the actual variable. Something isn't right

paradise623 · ‎04-05-2016

That's not working. Am I missing something?

Mihir Mohanta · ‎04-05-2016

Please try this inside the script you have written

email.addAddress("cc", current.variables.wo_user_alt_name.email , "alt_name");

Please mark it as Helpful/Correct according to its impact

Thanks,

Mihir

paradise623 · ‎04-06-2016

Thanks Mihir for responding, however that didn't seem to work either..

Mihir Mohanta · ‎04-06-2016

Can you share the notification where you used this email script ?

Thanks,

Mihir