How do I add a cc in an email notification?? Please help!

paradise623 · ‎04-05-2016

Hi All,

Please help I am looking to add a cc box in an email notification but I can't seem to locate how to do this. I see a bunch of things in the community but it appears that it all involves scripting. Is there anyway around this?

Thanks!

mike_donathan · ‎04-05-2016

That is definitely doable, too. So, rather than putting in an address and name manually, you can reference a field/variable from the table.

So, you could do something like this to send a CC to the manager of the current assignment group on an incident email:

email.addAddress("cc", current.assignment_group.manager.email, current.assignment_group.manager.name);

View solution in original post

paradise623 · ‎04-06-2016

Here are the screenshots from what I have in my email notifications.

Mihir Mohanta · ‎04-06-2016

Is there any email triggering after matching this condition you have written in the second screenshot?

I think 3rd line of the condition you have used is not correct.

Thanks,

Mihir

paradise623 · ‎04-06-2016

Yes, an email triggers. It just doesn't trigger to the "'cc"

Mihir Mohanta · ‎04-06-2016

Is "wo_user_alt_name" is a reference type field which is referencing to users table ?

Thanks,

Mihir

paradise623 · ‎04-06-2016

The field I need to pull the "CC" email address from is called "Alternate Email". The information in "Alternate Email" autofills from the "Alternate Name" field. Once the field "Alternate Name" is entered in by the user, then "Alternate email" is autofilled with the user email. All this information is pulled from the user profile. There is a script being used to auto fill the "Alternate Email" based on the user name "Alternate Name". The field "Alternate Name" is a reference field.

I hope I didn't confuse you.