How do I add a cc in an email notification?? Please help!

paradise623 · ‎04-05-2016

Hi All,

Please help I am looking to add a cc box in an email notification but I can't seem to locate how to do this. I see a bunch of things in the community but it appears that it all involves scripting. Is there anyway around this?

Thanks!

mike_donathan · ‎04-05-2016

That is definitely doable, too. So, rather than putting in an address and name manually, you can reference a field/variable from the table.

So, you could do something like this to send a CC to the manager of the current assignment group on an incident email:

email.addAddress("cc", current.assignment_group.manager.email, current.assignment_group.manager.name);

View solution in original post

Mihir Mohanta · ‎04-06-2016

Hi,

I have created the same scenario as you have described with same name also in the below instance

ServiceNow .

User Name:admin

Password:admin

Please login to the instance and Order a "Acrobat" catalog item which is under Software category.

Then Please check email logs and notification created.

Please compare this with your instance and correct accordingly.

Please mark it as Helpful/Correct according to its impact .

Thanks,

Mihir

anupampatial · ‎01-20-2020

Hi @Mihir Mohanta,

I have almost same scenario:

I have 1 approval reminder email notification (sysapproval_approver) table.

We want to trigger email to "requested_for" in CC.

How can we acheive this.

I have tried to write mail script also but not sure how we can pass address and name in this case. Because notification is on sysapproval_approver table and we want to access requested_for field for RITM.

Kindly help me out.

Many Thanks,

Anupam

johnram · ‎09-22-2017

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Scripting for Email Notifications

Visit http://docs.servicenow.com for the latest product documentation

kuldeeeep · ‎08-28-2024

Thank you for explaining, i learnt a new thing today. Tested and it works.

SingL · 2 weeks ago

I am trying to add list of 5 random users to be in cc of email notifications. It should be on cc only. How can do that in email script. Please let me know. Thank you