How do I create a URL that opens a knowledge article within the nav and top banner frames?

[StephLindorff]

I'm trying to create a link from our company's intranet to a knowledge article in SN.   I can get the article to display by itself but need it to display with the left nav and top banner showing.

I've been experimenting with options discussed on http://wiki.servicenow.com/?title=Navigating_by_URL but not having any success.   It looks like the key variable is nav_to.do?uri=<pagename>   but I'm stumped by pagename.   What should this be for a knowledge article?

The wiki article talks about getting a list of pagenames by table by using <table name>_list.do but that's also failing for me.

Also, are there any tricks for getting the page to display if the user first has to get through SSO?  

Thanks in advance.

Steph

[Brad Tilton · Accepted solution]

Hi Stephanie,

You should be able to do the following and replace sysidofkbarticle with the sysid of your article.:

nav_to.do?uri=kb_view.do?sys_kb_id=sysidofkbarticle

Your SSO should be able to handle deep linking, but you could check to see if you have a saml_redirector page and use it.

[StephLindorff]

Brad Tilton (Cloud Sherpas) - that did it.   Thanks!

[Shawn Dowler]

UPDATE: I figured it out. There was some javascript in the content page that was looking for a certain string to identify the URL. Click the link below for more details, but they are not relevant to all implementations. This was custom code.

Is there a way to navigate via URL in the CMS to get ESS pages that show in iframes in order to allow deep linking to knowledge articles (and catalog items) so they load with the navigation and other content blocks around them? Sorry to piggyback on this question, but it seemed similar. I have another discussion on this topic going on here: Link Directly to CMS iframe and Still Load All Content Blocks?

Thanks!