How do I get List Collector to use AJAXTableCompleter

samfindlay1 · ‎07-01-2016

Take the Caller field on the Incident table for example:

Any partial match of a string returns a result, this is not the default functionality for List Collectors on the Service Catalog, for example..

Searching from start of a string returns a match

But a partial match does not return a result

How can I apply the logic of dictionary attribute AJAXTableCompleter to a List Collector variable in the Service Catalog?

samfindlay1 · ‎07-15-2016

I Michael.

Yes I did find a solution. I actually raised a ticket on HI and their response helped me resolve the issue.

Here is the solution from HI Support if anyone else has this issue:

Please do the following:

1. Log in as Admin and go to Dictionary Module

2. On list view filter on table =[table of reference name here. For me it was 'u_application']

3. On List view filter on type = Collection

4. You should have one record there - got to attributes column and double click to edit and add this attribute "ref_auto_completer=AJAXTableCompleter" (without the double quotes) then save it.

5. Got to User Preferences Module - filter on Name = sys_user.autocomplete.contains

6. Open the record and replace Name with "[table of reference name here. For me it was 'u_application'].autocomplete.contains" and then click "insert" or "insert and stay".

Regardless, thanks for reaching out Michael.

View solution in original post

Eli Guttman · ‎11-06-2017

Hi,

For me to proposed solution also not working in Service Portal.

Any other options to solve this?

Eli Guttman · ‎11-06-2017

Hi,

Sorry, the proposed solution is working well but - you must logout and login again.

Ashley · ‎02-19-2021

Good Morning,

I'm trying to get this to work on Service Portal with a list collector, wondering if I am choosing the wrong table to add the "Reference auto completer" attribute too. Do you remember which table you choose to use with a catalog item?

Kind Regards

Ashley

Murali2 · ‎02-03-2022

no Michael Fry