How do I lock down certain users from viewing KB articles?

[bcronrath]

I have tried adding ACLs to every single table with "knowledge" in the name but to no avail.   Basically, what I am trying to prevent is when certain users click on the KB icon, they can then click "Home" and get a full list of available KB articles.   I want certain users to never be able to access these articles ever.   What is the proper way to do this?

Best regards,

Brian

[Michael Ritchie]

You have a few options, you can put these restricted articles in its own knowledge base and use user criteria to restrict access to this KB.   Or each individual article has a roles list that you can populate and only users with that role can see those articles.

In the future you will be able to use user criteria for individual articles but unfortunately it's only available at the knowledge base level.

[servicenowkevin]

To add some detail to Michael's reply, you can control access at the KB level.

To control access:

1. Under Knowledge in the left navigator, click Administration.
2. Click the name of the knowledge base you want to restrict access to.
3. Scroll down until you see a series of tabs labeled "Knowledge", "Question", "Can Read", etc.
4. Click "Can Read"
5. Edit as appropriate.

Here's a screenshot of what I'm talking about.

If this resolved your issues, please mark this response as your answer.

[bcronrath]

Hello Kevin,

This looks about like what I'm looking for, although when I click on our Knowledge base (we just have the base one "Knowledge") it's only showing me 3 tabs, Knowledge, Question, and Featured Content.

I tried also to see if I need to configure the related lists, but Can Read and all the other missing ones claim they should already be there.   Is there something special about the default Knowledge Base that won't let me edit these tabs?

Best regards,

Brian

[JordanLind · Accepted solution]

These features are available with Knowledge v3.   There are manual migration steps to complete after applying knowledge v3.   http://wiki.servicenow.com/index.php?title=Migrating_to_Knowledge_Management_v3#Migration_Process