If catalog item has user or group as approver, ask them to approve, if not, create request and item already approved

[rafaelcarneirom]

I am stuck in a issue that seems or should be simple, but I can ´t figure out so far.

When I design a Catalog Item, there are two related lists, "Approved By" which I understand is meant to set a specific user as default approver to this Catalog Item and "Approved By Group" which I think has the same purpose, but in this case to set a group as the default approver.

That said, I would like to find a way that, when I set an item up, SNow should check if any approver has been set, a specific user or a group on those two related lists, if yes, the workflow should send the request to be approved by them/he, however, if none has been set in both related list, the workflow should go ahead and create the request and the item as already approved or another status that I could set manually, for instance "Approval not Required".

How do I accomplish that? Appreciate any help on this matter.

C-ya

Rafael Machado

[Chuck Tomasi]

Hi Rafael,

What you want is how the system behaves by default. If there is no user or group set in the approval it will go right through and mark the approval as "Approved". For example, if you want the user's manager to approve it and the user has no manager defined, it will auto-approve. Check the related product documentation.

Workflow Concepts - ServiceNow Wiki

Creating a Workflow - ServiceNow Wiki

Using Workflow Activities - ServiceNow Wiki

Approval and Rollback Activities - ServiceNow Wiki      

[rafaelcarneirom]

Hi Chuck,

That is what I thought as it should be the default system behavior, but it is not working in this way, at least for my instance.

[Chuck Tomasi]

Can you share the details of the workflow, approval, and data supporting it? Screenshots are always appreciated.

[arnabwa]

Hi Rafael,

Sorry ! Could not get your requirement clearly. let me summarize according to my understanding :

1. After request item is submitted >> Check if both "Approved By" and "Approved By Group" related list .

2. If "Approved By" OR "Approved By Group" (any one) is set then proceed the workflow for approval by the corresponding users OR Groups.

3. If Both are empty then set Approval field as "Approval Not Required" or something like that.

Please let me know if I'm Correct.

Thanks,

Arnab