How do I setup meeting invitation notification in ServiceNow?

[Smriti Rastogi]

Using ${URI_REF} displays the ticket link url(something like here https://dev11092.service-now.com/nav_to.do?uri=change_request.do%3Fsys_id=956c574587128110c3d48211d8...) and not a ticket number hyperlink ( CHG123452) when used with notification type as meeting invitation.

Is there a workaround for this?

Also email scripts do not work with type as meeting invitation.

[Anil Lande · Accepted solution]

HI,

As per my knowledge this is expected behavior. Any type of script is not allowed in invitations and ${URI_REF}will put complete URL.

Pease check below link to learn more about related configurations:

https://community.servicenow.com/community?id=community_article&sys_id=f56c2ea1dbd0dbc01dcaf3231f961...

Thanks,
Anil Lande

[Smriti Rastogi]

I was assuming this has changed with later releases.