How do we print a record from Service Portal

[thomaskvistjaco]

Hi,

How do we control the printing of a request or incident in the Service Portal in Helsinki?

There's no print button as far as I can see, and ctrl-p yields a mostly useless layout.

br

Thomas

[erikbartholdy]

excellent, thanks 🙂

[JC S_]

Is this still working? We tried it but it returns record not found.

[thomaskvistjaco]

As far as our current installation on Kingston, yes.

Does your server script set the data.sysid and data.table? Like this:

	data.sys_id = input.sys_id || $sp.getParameter("sys_id") || options.sys_id;
	data.table = input.table || $sp.getParameter("table") || options.table;

 The target url when you click the print button should look something like this:

You could check the reference to incident is there and the corresponding sys_id exists.

Regards,

Thomas

[kmusselle]

Hi,

When i use the export to PDF the variables are not printed do you know why and how I fix this? any help will be greatly appreciated.

thanks

Kathryn

[erikbartholdy · Accepted solution]

hi again

just found out, you can control which output is used by adding sysparms

ie, using the ess view (or any other view)

&sysparm_media=print&sysparm_result_view=ess

this is very usefull if you want to control what is send to the printer 🙂

more about sysparm http://wiki.servicenow.com/index.php?title=Navigating_by_URL#gsc.tab=0