How do we print a record from Service Portal

[thomaskvistjaco]

Hi,

How do we control the printing of a request or incident in the Service Portal in Helsinki?

There's no print button as far as I can see, and ctrl-p yields a mostly useless layout.

br

Thomas

[ian_cox]

Crtl-P works ok for me. It depends on how nice you need it to be.   I don't there is a specific function for this in the portal. In the legacy UI we export to PDF which is a nicely formatted out put.

kylin.follenweider Do you know?

[kylin_follenwei]

Ctrl+P works but there is also the ability to export to PDF on forms which has a nice format.   This should be accessible from the menu in the upper corner of the form.

[ian_cox]

Right click on the header should give you the ability to export to PDF.

[thomaskvistjaco]

Thank you to both of you.

I was a bit unclear in my original post: the missing print functionality is in the 'ticket' widget.

I recognize that the 'form' widget do have an export to PDF. I consider that a workaround for the missing print functionality.

The ctrl-p printing is not good at handling forms that are longer than one page so I created a new button:

using this HTML:

                  <a href="{{data.ticketPrint}}" target="_blank" class="panel-button" title="Print">

                      <span class="glyphicon glyphicon-print"></span>

                  </a>

and corresponding server script:

        var u = data.table + '.do?sys_id=' + data.sys_id;

        data.ticketPrint = '/' + u + '&sysparm_media=print';

Thanks,

Thomas