How do you create default text headings in a knowledge article

[ozy1ozy]

When a user creates a new knowledge article I want the article to display default headings and comments in the article body, so that they follow the company style and are provided with assistance in the form of comments that they can delete.   How do I create a number of templates with preformatted text ?

[Alikutty A]

Hi,

This feature is available OOB, Go to your knowledge base and you can set the default values required on each articles

Thank You

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[Alikutty A · Accepted solution]

Hi,

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[ozy1ozy]

Thanks for that, that sorted the question a little.

Unfortunately you cannot add formatting to the template, and all the text in the body runs into one paragraph.

The point being that users are not writers and need basic formatting rules and help to create articles.

[Alikutty A]

Formatting is supported by system defined templates. You can navigate to System Definition -> Templates and create a new one for knowledge

Sample Text in HTML

<p>

<b>My Para 1</b>

<h4> Heading 4</h4>

Your text here

</p>

<p>

<b>My Para 2</b>

</p>

This can be loaded in your article from the templates Icon and will include the formatting.

Thank You

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