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RITM SLA Not Triggering

Hi, Can you guys please assist, I am struggling with configuring an SLA that has to trigger notifications at least twice (at 50% and 100%). I have configured the SLA and the flow designer but they not triggering. Can you guys please guide me on how d...

Kamva_0-1721827243155.png Kamva_1-1721828743948.png Kamva_2-1721828782131.png Kamva_3-1721828897229.png

Resolved! When creating a new KB article template, it does not show certain fields (article body). What am I missing?

I am working to create a standard knowledge base article template with a specific format and design. When trying to implement a new template, the article body field is missing no matter how I try to structure or what options I choose. What needs to b...

Eric Jones1 by Tera Contributor
  • 6434 Views
  • 8 replies
  • 11 helpfuls

GlideRecord to Widget

I have 2 different tables (A and B) I would like to write to an array certain columns (categories and how many people in each category) from each of the 2 tables (From table A categories 1,2 and 3, from table B categories 4,5 and 6) and then show tha...

tvrdojevici by Tera Contributor
  • 365 Views
  • 1 replies
  • 0 helpfuls

Email receiving turn off automatically!!

Hi Everyone,I'm using a free instance of servicenow, which has been running properly for the past two months until email receiving was switched off in the email properties. I switched it on again, but after a few hours, it turn off again. I suspected...

PulkitS by Tera Contributor
  • 394 Views
  • 2 replies
  • 0 helpfuls