How is the special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen

[harsha328]

Hello,

The special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen. I want to know what's behind this. Please share any kind of information you know about this.

Thank You,

Harsha

[Robert Chrystie]

Hi Harsha,

The Special Instructions that you input on the cart preview get saved to the users Shopping Cart[sc_cart].   The Special instructions aren't shown on the Shopping Cart form by default but can be added by customizing the form layout. Please keep in mind that only admin's will ever see this and the shopping cart record only exists until the order is submitted, so there is limited benefit in adding it to this form.   When an order is placed the value from the Shopping Cart is copied to the Request[sc_request] that is created.   There is a Special instructions field on the Request table, however again the Special instructions are not shown on the Request form by default.   I believe that Delivery Address functions the same way.

Enjoy!

-Robert Chrystie

[harsha328]

Hi Robert,

I know about the special instructions being copied from sc_cart to request form. What I wish to know is what carries out that function. There should be some script include or business rule or some other enforcing scripts that does it.

Thanks for the reply.

Harsha.

[Robert Chrystie]

Hi Harsha,

To the best of my knowledge this happens within the Script Include 'Cart' in the 'placeOrder' function.   This function references 'GlideappRequestNew', which I have not been able to find good documentation on.   Sorry, I don't know how the process works past this point.

Service Catalog Script API

Enjoy!

-Robert Chrystie

[harsha328]

Hi Robert,

Thanks for sharing your thoughts on this.