How to access Fulfillment group of the catalog item with the record producers

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mcadieux
Kilo Contributor

‎11-21-2016 08:57 AM

Salut,

I have a incident record producer and I would like to know (from the script section) how can I read the Fulfillment group catalog item field and populate the Assignment group of the incident.

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Kalaiarasan Pus
Giga Sage

‎11-21-2016 09:47 AM

Are you referring the fulfilment group on item definition ?   If yes, the below script will work



var map = gs.action.getGlideURI().getMap();


if (map.get('sysparm_action') == 'execute_producer' && map.get('sysparm_id') ) {


  var getRecordProducerData = new GlideRecord('sc_cat_item_producer');


  if(getRecordProducerData.get(map.get('sysparm_id')))


  {


  current.assignment_group=getRecordProducerData.group;


  }


}



I haven't tried it on Service portal yet. I had written this for one of the threads and got the comment that it doesn't work for service portal.


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mrbenwhite
Tera Contributor

‎08-06-2019 06:17 AM

Hi,

It has been bugging me for ages where 'u_fulfillment_group_1' is set and in a round about way your article helped me find the list view value 'Fulfillment Group 1'.

I didn't realize that you could set the team to complete the work here and then refer to it in the workflow catalog task.

Nice one - thanks....

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