How to access Fulfillment group of the catalog item with the record producers

mcadieux · ‎11-21-2016

Salut,

I have a incident record producer and I would like to know (from the script section) how can I read the Fulfillment group catalog item field and populate the Assignment group of the incident.

Kalaiarasan Pus · ‎11-21-2016

Are you referring the fulfilment group on item definition ? If yes, the below script will work

var map = gs.action.getGlideURI().getMap();

if (map.get('sysparm_action') == 'execute_producer' && map.get('sysparm_id') ) {

var getRecordProducerData = new GlideRecord('sc_cat_item_producer');

if(getRecordProducerData.get(map.get('sysparm_id')))

{

current.assignment_group=getRecordProducerData.group;

}

I haven't tried it on Service portal yet. I had written this for one of the threads and got the comment that it doesn't work for service portal.

View solution in original post

mrbenwhite · ‎08-06-2019

Hi,

It has been bugging me for ages where 'u_fulfillment_group_1' is set and in a round about way your article helped me find the list view value 'Fulfillment Group 1'.

I didn't realize that you could set the team to complete the work here and then refer to it in the workflow catalog task.

Nice one - thanks....