How to activate Conference Call in Major incident

[wakespirit]

Dear all,

I am actually trying to use the Master Incident app in ServiceNow and I am desperately trying to setup conference call for a demo case.

I have activated following plugin :

- com.snc.notify
- com.snc.on_call_rotation

But for some reason the Conference Call tab is not appearing in the Major incident WorkBench

Does anyone could help to know what I am missing ?

regards

[Ct111]

Hi ,

I think u missed

On-Call plugin

For further steps after activation check this

https://docs.servicenow.com/bundle/london-it-service-management/page/product/incident-alert-management/task/t_InitiateAConferenceCall.html

Mark my ANSWER as CORRECT and HELPFUL if it helped

[Alberto Consonn]

Hi,

go un the related lists link of the master incident and add Conference Calls.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[wakespirit]

HI Alberto,

I have open a major incident but I could not find the related list your are talking.

Could you please send a screen shot on what to add and where to find ?

regards

[Alberto Consonn]

I don't know exactly which table are you referring, anyway, I can add the section Conference Calls on Incident and Major Issue...both, simply right clicking on the header > Configure > Related Lists and add the Conference Calls related list (see images below).

In my own instance, it works, please check it carefully and let me know!

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks you

Cheers
Alberto