How to add a new closed state

[e_wilber]

We added a state value to the Problem table with a value of 2 that we need to have close/inactivate the problem record.

I created a before update business rule that sets active = true but something is preventing that change from happening.

I have a link to an article that mentions an attribute close_state on the dictionary record but I don't see that attribute currently defined for Problem. I try to create a new attribute but close_states isn't in the list of options.

How can I get this state to close my Problem record?

[brianrichards]

Have you checked business rules on the task table? There is a rule called 'task closer' that may affect the behavior of what you are doing.

[Sebastiaan de V]

You should define the close states for the problem table, business rules related to closure work correctly works directly without modification. It's clearly described in this blog: Understanding tasks table "closed" states

TL;DR: Create a dictionary override for the task state field and add the close_state attribute containing a comma separated list of close state values.