How to add new approvals to knowledge article?

[astanley]

I am trying to be able to set up approvers so that a user can manually select a new individual approver based on their needs. The approver may be different for each article. After the first approver is selected and they approve, it will go to second level approval which is the department head. I've set up my workflow already to account for these two levels of approval: the first level is the manual workflow activity and the second is the approval - user activity. According to security rules I believe, manual approvals are not working on the knowledge table. Is there any way to set up approvals in the knowledge base where the user that submitted the article can select their own approver?

[ideamax · Accepted solution]

1. You can create a new field/use an existing field(referencing User table) if available

2. Before the knowledge is submitted for approval, you need to make this field mandatory if the first level is required.

3. In the workflow in the first level, you can user the approve user activity and use this field for approval.