how to add "Set default knowledge field values" on to the existing Knowledge base (kb_knowledge_base) record

[vkiran]

I'm trying to add "Set default knowledge field values" field to the existing knowledge. However, i'm able to add the same field while trying to create New Knowledge Base.

Please Help.

Thanks.

Vnkt

[Alikutty A]

Hi,

Set default knowledge field values is only used to set field values the first time you create a new knowledge article. It wont force these values and user can change. If you need to force values, then you can keep these fields are read-only to avoid any edits.

Thanks

 

[vkiran · Accepted solution]

Hi All,

the issue was resolved by Hi. where the table value [kb_knowledge] was missing and XML import was performed.

Vnkt