How to apply Service Level Agreement to specific Service Catalog Items

[1-team]

I am looking over Service Level Agreements and something that stands out to me is the following. I do not see a way to apply a Service Level Agreement to a specific service catalog item. I see that you can apply an SLA to a table. Is anyone aware of the ability to apply an SLA to specific catalog items? Or perhaps to specific fulfillment groups?   Any help is appreciated.

[sudharsanv36]

Hello Steve,

This is very much possible OOB.

You can specify the condition like this. In the below snip, I tried to create SLA on top of 'sc_task' table. From Catalog Task --> Requested Item --> Catalog item can be retrieved.

You can use 'Show Related Fields' at the bottom of the condition dropdown.

[Chuck Tomasi]

As an editorial, it might be simpler to just make the SLA run on the sc_req_item table, unless you wanted an SLA on each task for each item.

[sudharsanv36]

Yes Chuck, that will also work.

[Chuck Tomasi · Accepted solution]

Hi Steve,

Create the SLA definition on the Requested Item (sc_req_item) table and use the Start condition field to set the Item to the specific catalog item(s) you want. Example:

Service Level Agreements - ServiceNow Wiki