How to apply Service Level Agreement to specific Service Catalog Items

[1-team]

I am looking over Service Level Agreements and something that stands out to me is the following. I do not see a way to apply a Service Level Agreement to a specific service catalog item. I see that you can apply an SLA to a table. Is anyone aware of the ability to apply an SLA to specific catalog items? Or perhaps to specific fulfillment groups?   Any help is appreciated.

[saadtambe]

Hello Chuck, What is the best practice to define SLAs for catalog item. It should be on RITM or SC task. We have one requirement where business wants response and resolution SLAs for their catalog item. The workflow is not constant across the catalog items. Some have approval before catalog task. Some have two catalog task. So adding on SC task seems to be difficult. If we add it on RITM, then how to define stop condition for response SLAs. Can you please provide your thoughts here ?

[Siddartha Gudim]

Please find the below screen shot

You have to select table as requested item and in the start condition you can have item is *** to attach it to a specific item.

In case of task you can make use of show reference fields option and navigate to the RITM item to attach a specific sla to the task also

Please like or mark correct based on the impact of response.

[vinothkumar]

Hi Steve,

Navigate to Service level Agreement > SLA definition and click on New.

Give the start condition something similar as below. It will attach.

http://wiki.servicenow.com/index.php?title=Defining_an_SLA#gsc.tab=0