How to approve a catalog task in an ATF

mkader · ‎07-28-2020

Hello,

I have an ATF that I created. It involves ordering an item from the Service Portal. When I get to the approval process and marking tickets as Closed Complete, I jump to the server section and use the Replay Request Item. This allows me to grab the ticket number.

Where my test is failing:

It fails at Step 15. I am trying to do a Record Query to get back the sc_task and close the task, but the error I keep getting is "No records matching query" as shown below:

This is what my query step looks like:

Once this step is figured out, I want to add a Record Update to close the sc_task.

**Note**

When an item is ordered on our portal, closing the task does not close the RITM and closing the RITM does not close the REQ. This is a manual process. The RITM and SCTASK display as a related list under the REQ at same time and I think that is whats making this so difficult.

Thanks!

PriyaRanji · ‎07-29-2020

Okay thanks for your reply 🙂

I would suggest below steps:

1)- Record Query : sysapproval_approver [Step 13 already in place]

- Approval For: Pass the request item

- Retrieved atleast one record

2) Open an existing record (pass the id return in above step)

3) click a ui action (here please select ui action:approve)

[Note: Please don't use record update to change it to approved] instead use step 2 & 3

If you have some queries please feel to ask:)

View solution in original post

mkader · ‎07-29-2020

@PriyaRanji - Thank you so much! This worked. I was able to do everything on the UI side and capture screenshots as well. I will try and do the same for all my other steps if possible, but this worked!!!!!!!

Thank you @Ankur Bawiskar for your assistance as well.

PriyaRanji · ‎07-29-2020

that's great! sure 🙂 Have a nice evening!