We have an issue were INC are created for every replied to email, and is creating multiple tickets for the same issue. Our clients do not send emails strictly to ServiceNow but its redirected from a ServiceDesk Email account on Exchange. Our clie...
I am trying to set up Test Management. According to the documentation, only the role of tm_tester or tm_test_manager is required. However, users with these roles cannot see or do any updates to test plans or cases unless they also have the ITIL r...
Hi, I have a reference field (Reporting code) in my custom table(Relocation) which is visible in admin role. When I am impersonating it to other user, the field is invisible. I have attached the screen-shot of the field for reference. Can someone ple...
I have a rule to archive CI's on the hardware table. Then I have a related list to archive the serial numbers related list if the CI is archived based on the criteria. It is not working. The CI is archived but the serial number is not. Ev...
Hello, I need to clone admin role to get the exact cloned_role with the same caracteristics of admin role. Have you any ideas please ? Thank you.
Hi, While exploring the platform i tried to change from desktop view to mobile view but now I am not able to switch back to desktop view. How can i switch from mobile view to desktop view (on desktop)? Can someone please assist? Regards, Alok
Business service display page has a link with caption "List CIs". This link when clicked returns related CI list. I want to fetch such list using API or Script. But I couldn't find any public API for the same. I also tried to write script but it retu...
Hi,Can anyone advise as to how I can increase the sound or notification more visible to the Service Desk. Staff can potentially be waiting for more than 8 minutes for a response becuase Service Desk operations are not aware that there is someone ...
Hi Comunity, I have a set of business rules and I had given setAboartAction for the first one. This BR is aborting the user in submitting the incident. But the problem is that remaining business rules are also running even after AboartAction happens ...
Hi all, I have found an issue in our instance when adding a menu item to the out of the box SP Header Menu. Am I doing it correctly? The item is a simple menu URL with "sp" and the name is Service Portal Home. Merely a menu item to take you back ...
There are a lot of questions regarding workflow and variables but none that seem to answer my question. I am using a workflow to create a task from a Requested Item. This is a facilities task. I am trying to pass the variables completed on the f...
Hi, I'm looking for the possibility to change the short description of RITM's once the user requests specific items. I was looking at options for the workflow, but the workflow I'm using only allows to change the Catalog tasks. In another topic it sh...
I am trying to configure the Knowledge (out of the box one) so that any active user can read articles. The problem that I am experiencing is that while any active user can see the article, they are not able to view/access it. It always displays the m...
I am creating Categories in a Knowledge V3 KB, running under Geneva.Not only can I not find how to change the sort order of the Category entries, I can't even figure out what order they're appearing in - it's not alphabetical, and it's also not the o...
Hi All, I would like to understand the concept of load balancing in servicenow. 1) At one instance let us say 10K users hit the instance then how servicenow provide seamless user experience without any performance issues. 2) Also if REST API calls ar...