Hi Team, I would like to know the best practice regarding update sets and cloning. I understand that "The best practice of handling "update sets" is by exporting these to xmls and then importing them after the clone." What should we do regarding in p...
Hello, After submiting an order guide, we are redirected to page of request (REQXXXXXX), i want to be redirected to the page of service(SRVXXXXXX), there is a way to do this ? Thanks u .
Hello, There is an OOB automatic assignment of HR Case to a member of group who has the least task. But I notice that the case can be assigned to the same person who opened it. Is there a way to prevent this? Thanks so much. Appreciate all the help.
Hi Everyone, How to hide "Follow" button for specific table?. I don't want it to hide globally, I want it for specific table. Thank you, Rakesh
Hi All, I am creating 4 incident tasks when an incident is created as per the condition using flow designer. This works well but the tasks are shown only after manual page refresh in the agent workspace. Is there any idea to do auto refresh? Thanks i...
Hi Guys, I am inserting records to three tables using three transform maps, but I want to have the sys_id of the first record to be passed to the second transform map, as that is the child of of the first one. Any idea how can I do this? All these tr...
I find script includes to generate initialize() automatically and read that it is called as constructor when you create script include the object with a new operator. Is it not the same for creating new GlideRecord? As initialize() being called for o...
Hi, I have created a UI page and I created an UI action button on the form as well My requirement is when the Form button is clicked it should open the UI page in a new Window is it possible Thank you
I'm wondering if it is possible to modify the stage of a RITM via REST API?
Is there a way to do an upload of information to populate at least 1 question for user's Password Enrollment? Our Security team would like to be able to pull all user's hire date and input that as a security question answer for Password Enrollmen...
Hi Everyone, thanks in adv, I have a requirement to export Pivot based reports to excel sheets. Is there a way where this can be achieved in service now other than getting the list data and manually creating the pivot. Please let me know if there is ...
Hi All, I've created a flow that calls several subflows. This executes on insert of a record in a custom application. We are getting end users to create the record on the portal via a record producer. The first few steps are executing as expected,...
Hi, For some reason, the attached timer workflow is getting canceled. What is the best way to fix this workflow? Steps for the workflow is as below 1. Get the type of request - This is from the variable field of the requested item and it should updat...
I have a workflow that is generating multiple RITMS and SC_tasks from a list collector. Many thanks to @Brad Bowman for helping me get this completed using a workflow script. A RITM is created with the master collection of apps requested and a sepa...
Hi Guys, I need to send an email from a Flow Designer. The email must contain the values of a list collector. I need help adding these values to the body of the email. Example email: Hi Joe, Request #123456 has been completed. You are now the owner o...
