How to change profile pic that shows beside logged in username.

Vicky Kumar Sh1
Tera Contributor

Can someone share the steps to change the profile picture on my instance (san diego version)? Picture that shows on top right corner.
I tried google and this community all the answers are old and steps mentioned is not available in San diego version.
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No Live feed > profile

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @Vicky Sharma ,

Profile pictures are stored with the user record in the live_profile table:

  1. Navigate to live_profile.list
  2. Search for the User whose photo you want to remove or edit.
  3. Go into the record and click the Delete button under the photo.
  4. Save the record. 

find_real_file.png

Just tested in san Diego, it works !!

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

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9 REPLIES 9

Hello @Community Alums :

I am new to ServiceNow (Vancouver) and trying to follow your instructions.
What do you mean by Go into the record and click the Delete button under the photo? 
This is what I see:

Screenshot 2024-02-07 at 7.58.59 PM.png
But I don't see an option to edit the record.

Thanks


Hi @Carlos Siqueira

I checked the solution and it works. You need to open the record and it will give you the option to update or delete the picture. Screenshots attached for reference.

Thank you,

Thanks @Garima Kumar.

I finally got it.
Screenshot 2024-02-10 at 4.41.57 PM.png

Carlos Siqueira
Tera Contributor

I found out that using sys_user.list has the same results as  live_profile.list. 

MirkaQ
Tera Contributor

this worked w/ Xanadu, thank you!