How to create a collapsible section in a knowledge article

[thomashansson]

We will migrate content from IBM Notes to ServiceNow KB. Lot of documents which are more than one page have collapsible sections which makes them easy to overview and read. 

Has anyone found out how to create a collapsible section in a knowledge article?

[Alberto Consonn]

Hi,

try the solution shared in the thread below, it should work:

https://community.servicenow.com/community?id=community_question&sys_id=5d84c3a9dbd8dbc01dcaf3231f96...

Cheers

Alberto

[thomashansson]

Hi,

I tried the solution but it didn´t become expandable.

[Alberto Consonn]

On the knowledgebase field, add the attribute 'html_sanitize=false' and it will work

Did you do that as well?

[thomashansson]

Sorry, I don´t know where to find the knowledgebase field to add the attribute.