how to create a knowledge article using a custom application that inherits the task table

[Ma_ April Rais1]

Good day!

I'm trying to create a knowledge article via a specific record on my custom application that inherited the TASK table.

I've already tried creating one article via a specific record from the INCIDENT application by putting a check mark on the Knowledge box under the Closure Information part before closing the incident request and it did successfully created an automatic DRAFT article.

Now, on my customized application I've already added the Knowledge check box on the my form

but when I tried to closed the request, given that the Knowledge box was checked, no article was created.

Responses would be highly appreciated.

[Shahed Shah1]

Hi April

There is a Business Rule on the Incident table called Incident Create Knowledge, which will create a knowledge article when that checkbox is checked. (Shortcut url: /sys_script.do?sys_id=245748ecc61122aa016c02dffbff7464)

You will need to create a similar Business Rule on your custom table in order to achieve the same functionality.

Kind regards

Shahid

[Ma_ April Rais1]

Ok...Will try that.

Thanks Shahid Shah

[epam]

In addition to Shahid answer - it is necessary to mention that it does not matter if your table inherits task tabke or not - kniwledge article could be created out of "everyfhing" by business rule or ui action.

[Ma_ April Rais1]

I see.

Thanks epam