How to map variables from record producer to incident table?

rvpk
Kilo Contributor

‎12-17-2015 06:07 AM

In the record producer i have a variable 'Configuration item'. On submission i want to map it to Incident table's Configuration item.

How can this be done?

  • 5,891 Views
2 REPLIES 2

Mark Stanger
Giga Sage

‎12-17-2015 06:26 AM

Just give the variable a name identical to the field on the table where you want to map the value.   If you name the variable 'cmdb_ci' that should do what you want.



Record Producer - ServiceNow Wiki


Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎12-17-2015 06:49 AM

You've got a few different options, the best of which is what Mark pointed out where you name the variables the same as the field names.



  • Create a variable on the record producer with the same name as the field in the target record. For example, a variable named caller_id on a Create a New Incident record producer populates the caller_id field on the new incident record. Use a variable type that corresponds to the field type.
  • Define a template to assign a static field value for all records created by the record producer.
  • Define a script that uses any variable or server-side objects and functions to assign values.
    • Use current.*FIELD_NAME* to reference fields on the record being created.
    • Use producer.*VARIABLE_NAME* to reference values entered by the end user.


Record Producer - ServiceNow Wiki