how to create a knowledge article using a custom application that inherits the task table

[Ma_ April Rais1]

Good day!

I'm trying to create a knowledge article via a specific record on my custom application that inherited the TASK table.

I've already tried creating one article via a specific record from the INCIDENT application by putting a check mark on the Knowledge box under the Closure Information part before closing the incident request and it did successfully created an automatic DRAFT article.

Now, on my customized application I've already added the Knowledge check box on the my form

but when I tried to closed the request, given that the Knowledge box was checked, no article was created.

Responses would be highly appreciated.

[Shahed Shah1 · Accepted solution]

That is absolutely correct. Thanks for raising that point, @epam.