update set error
I have encountered these below errors while moving the update sets -can anyone please tell me why its happening thanks
Forum Posts
Enable live agent chat for now assist in virtual agent
Hi CommunityWe want to enable live agent chat for now assist in virtual agent.Kindly let me know the process or configuration to enable live agent for now assist in VA ?We are using OOTB now assist in VA bot, and want to enable live agent chat for th...
Resolved! Plugin installed But Dashboard is not retrived
Hello,I have installed Continual Improvement Management (com.sn_cim) Plugin its written that when the plugin is installed the dashboard 'Continual Improvement' will automatically come but its not visible.
Resolved! Understanding Approval Workflows in ServiceNow: A Practical Guide for Administrators and Developers
Approval workflows are a cornerstone of ServiceNow's capabilities, empowering organizations to automate and streamline their processes. Whether you are working on incident management, change management, or custom applications, having a well-defined a...
Getting this error message -Ignoring inbound email where sender is SMTP user:
While configuring connection with inbound I'm getting this error "Ignoring inbound email where sender is SMTP user:" and my mails are going in ignored state.Can someone help me in this. How can I resolve this issue
Documentation of Table Descriptions for all Out-Of-Box tables that come with the platform missing?
For Version Xanadu, but applies to any version. I noticed that the table 'sys_physical_table_stats' is not listed in the documentation CMDB tables descriptions. Is this the result of poor documentation or is there a larger list of tables and descript...
Zing to AI search migration tool on workspaces with custom tables
I've testing out the Guided Setup Zing to AI Search migration tool in our Sandbox environment, and have successfully converted the out of the box workspaces, like Service Operations Workspace and Agent workspace.However, our organization also has cus...
Resolved! First ITOM Implementation Project
Can anyone tell me basics, what are the best practices to keep in mind before the first ITOM implementation project? Including how can we manage update sets for setting up MID servers?
Disable "read only" OOTB Virtual Agent Topics - 'Provide Feedback'
I want to disable the out of the box topic called Provide Feedback, but it is read only. It is not used in our Default chat experience, but somehow still appears in our Virtual Agent topic list on the Service Portal.I have tried following this KB but...
Where can i found the configuration for gear icon menu
If we see here for csm/fsm workspace i can delete my list options. I have a custom workspace where i am unable to find the same options, can anyone help me where i can configure the ger icon menu items. so basically i want to delete and rename the my...
inline editing of outages in change form
in change form inline editing of begin and end date is not editable even with admin role
Hide 'New' button available in the related list if SME group is Empty
Hi,I've a requirement as per below screenshot -The 'New' button should be hidden in KB Article tab when SME Group is empty.Users should only be able to submit Knowledge Articles if there is an associated SME Group exist. I see that above 'New" button...
Escalation process in servicenow
Explain in detailed explanation Escalation process in servicenow
Scheduled Job that triggers event
I created a scheduled job that runs daily at 7 AM. I do not need to consider the exact time the record was opened, only the date it was created. The goal is to check if the record's sys_created_on date matches today's date, then trigger an event if t...