Resolved! Flow Designer variables return empty values
Hi All, Please assist, my flow designer variables returns empty values. It's first time I am having this, I have not had this problem before. Please assist, see image below. Thank you
Forum Posts
HRSD Activity Sets: How to Check Multiple Prerequisite Sets with OR Logic
I'm working with ServiceNow HRSD and need to create an advanced trigger condition for an activity set that should trigger when either of two prerequisite activity sets has completed, rather than requiring both to be finished.Current SetupModule: Serv...
Resolved! How to make Agent's status Available automatically in inbox of agent workspace once user is signed in ?
I want to change the Agent's status to available automatically in inbox of agent workspace instead of manually changing it. By default it's offline.
Discovery is running very slow
Hi Everyone, When we are doing discovery it is taking so much time to validate one ip it is taking 43 minutes approx. not sure why. And also other than that no other schedule is running. Any inputs? Thanks and regards Sai venkatesh
HRSD - Activity field mapping - HR Case only?
Hi everyone,I’m currently working on a Parental Leave of Absence journey on the sn_hr_core_case_total_rewards table.In the lifecycle event, one of the activity sets triggers another HR Service, which also creates a record on the Total Rewards table....
HRSD - Journey Designer - Problems setting Journey owner
Hi,I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).As you can see, I am dotwalking to the subject person's manager for the owner's field.The j...
How to Limit OneDrive Spoke Credentials so only Reading is Allowed for Policy Authoring
Hi, my client does not want to give ServiceNow write privileges to the OneDrive Spoke to enable Policy Authoring in SharePoint. They are hoping they can set it up with only read-level permissions. The integration has the option to "Create a record" o...
How to add serial number in the click of Preview Icon
Hi, I have one requirement where I have to add the serial number as well on the click of preview icon. This variable is created in the catalog item, and it is editable in the RITM. Thanks
Resolved! tags not showing in list view of records
Hi all,a change manager in my company is seeing odd behavior in Production. When he pull of the list of All changes, he's got the "Tags" column added to his personal view so he can add tags from the list view. However when he does it this way, al...
How does servicenow OAuth Entity profile automatically refresh the access token?
I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...
New Approval Requests in Project table
I have a requirement on adding new Approval requests in between phases of Project in Project table.I want to add new approvals for groups on Project table "pm_project" between Initaiting and Planning phase.
Resolved! Custom portal restrictions
Restrict a user and redirect to custom portal,I have create an user whose role is bank managerand i am using custom portals to manager to login, i want the manager user only access to the custom portal.But now it is accessing portal and as well as PD...
Resolved! Role needed to call rest API
I have a Record Producer in Service Portal. On change of a field, I call an endpoint that sets values in another field based on the user’s selection. I’ve implemented this using a Catalog Client Script that calls a Script Include to process the REST ...
Knowledge Article URL changes
Everytime I update a Knowledge Article the URL changes. This means I need to update the URL in several places. I thought the purpose of document management was to make things easier. Perhaps I'm doing something wrong during the update. These are the...
I want the edit/delete options on template to be removed in Service Operations Workspace
How am I able to remove the edit/delete options on an existing template in Service Operations Workspace for interactions/incidents?I already tried removing the template_editor and template_editor_global from the user, but they are still able to edit ...
