Resolved! ACL
Hello I am trying to write an acl where the current logged user can only read its own records. Can I do it without script ? If so how can i do it ?
Forum Posts
Resolved! When the RITM is set to pending, end user cannot post comment ( Activity Tab and attachment tab missing)
When the RITM is set to pending, end user cannot post comment. Activity Tab and attachment tab missing When its in work in progess When we set the RITM to Pending
Resolved! facing a mobile view problemm in my desktop in incident new record form
when i open incident new form .it is showing view:mobile in banner and i am unable to acess the caller reference tables .because it is a mandatory field i am unable to submit.help me out
How to make adaptive cards work in client outlook
Dear Community members, I am looking for some guidance on outlook actionable message configuration for surveys. I am able to successfully setup a survey notification and survey to send outlook actionable message, email body is shared below. When I se...
Resolved! Subflow If Statement Evaluated - False
I'm trying to get my subflow to trigger an If Statement, but only if a change is made within the catalog SCTASK. Is this possible?If "No" is selected, the flow should go to task 6 only then close RITM, but if "Yes" is selected, the flow should go to ...
Possible to move Related Articles for a Catalog Item in Employee Center to the right side of the screen?
I have a requirement to move the "Related Articles" widget from below a catalog item in Employee Center to the right section of the screen under the "Submit" button similar to the attached image. Looking for some guidance on how to accomplish, if po...
Resolved! Catalog variable type attachment
Hi al, I´m creating a catalog item for the service catalog. I want to create a variable of type attachment into this item, but attachmet type doesn´t apper when I try to create it. I think the Choice Attachment must be created into the Dictionary En...
How to clone the Private Task on same VTB
How to clone the Private Task on same VTB
Resolved! How to get rid of Request automatically approved for total price <= $1000
Hi, I have a generic catalog item to receive Suggestions from users. There's no price no approval to it. But I am getting following in the additional comments Request automatically approved for total price <= $1000 I am not using OOB workflow and the...
Resolved! ServiceNow Scripting Best Practices: Three Key Concepts of Script Includes (With Sample Use Cases)
In this article, I would like to share the key concepts of Script Includes. Beginner or experienced Implementors and Developers will benefit from the example use cases I have provided. Let us drill down! In ServiceNow, Script Includes are reusable se...
Sensitivity Label in ServiceNow E-mails?
Has anyone incorporated sensitivity labels into ServiceNow e-mail? This is somewhat important for HR and Legal related matters, but also a pseudo requirement from compliance teams: The idea is as part of notifications or as part of a workflow and a...
Resolved! How to redirect a User to a custom page when a particular catalog item is ordered instead of default
Hi Team, We have a requirement wherein there is a particular catalog item for which if a person clicks in Order Now button it should route to a custom page which we designed instead of generic com.glideapp.servicecatalog_checkout_view_v2.do?v=1&syspa...
AgentNowResponseProcessor: Something went wrong when processing ecc queue with
Hello, we are getting huge count of below error in syslog table.Anyone have any idea on this AgentNowResponseProcessor: Something went wrong when processing ecc queue with sysld-(Here we are getting different sysId's Ecc queue). Original error-Syntax...
Resolved! How do I add my new catalog as module in Self Service
Hello all, I have created a new service catalog (Fleet Management). I now want to add this as a module in Self Service. As you can see in the form below I need to specify an Arguments value, but I don't know what to put in here. I did read the Wiki...
Retiring a mid server: How do I check every resource/process using a specific midserver
We are retiring 2 mid servers in our production instance and need to find every resource that is using those specific mid servers to run. Is there any easy way to find this out?
