How to detect "Slow ACL" ?

Philippe Casidy
Tera Guru

Hi everyone,

While making ATF on ACLs, it came under my radar a message similar to this one:

Slow ACL 62bbff831b2a68149dbcfc038d4ffbfb for the path record/sn_customerservice_case/read, time was: 21

I am trying to scope how wide the problem is on our instance. But this message is not displayed in the syslog, I could only find it in the Node Log.

Any idea how I would increase the visibility without having to dig into the Node Log? I want to see how bad the situation is, how often this happening and a list of ACLs to look at.

(and if anybody know what the '21' represents at the end of the message.... time in ms? )

Thank you

Philippe

1 ACCEPTED SOLUTION

James Fricker
Mega Sage

With Washington DC release these Slow ACL log messages now appear to be promoted to the syslog table.

View solution in original post

10 REPLIES 10

Sagar Pagar
Tera Patron

Hi, Try by adding query in ACL table as -

 

Sys_id IS 62bbff831b2a68149dbcfc038d4ffbfb

 

Thanks,

Sagar Pagar

The world works with ServiceNow

Hi,

Thanks but I am looking for the other potential sys_ids

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

can you help us knowing what exactly are you testing using ATFs?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi Ankur,

My ATF is challenging some roles like trying to update a record you are not supposed to have the right to.

Then in some situation, I can see the trace in my OP in the test results. This trace can be also found in the Node Log. And I am searching where else this happened without having to download all node logs and search into them.

Ultimately I would make an ATF than verifies that this trace does not appear in the syslog, but it's not in there.

Thanks