How to edit Breadcrumbs Widget on Service Portal so as to get Home>Request>Ticket Form ?

MS1
Kilo Expert

In the ticket page of RITM on Portal, there is no way to get back to the parent Request. 

How should I edit the Breadcrumbs Widget so as to get  'Request' breadcrumb in between Home and Ticket Form on the page id- ticket to get back to RITM's  parent Request only for RITM tickets on Service Portal.

@Robert Fedoruk @Göran Lundqvist @Michael Ritchie  @Ankur Bawiskar @Anurag Tripathi @Ali @Shishir Srivastava @Harshvardhan ..Please help me as i have to deliver this work on priority.

find_real_file.png

1 ACCEPTED SOLUTION

Please clone Ticket Fields widget and update the following snippets of code

 

Server Script

Add the below server code after the lines

data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");

if(data.table == 'sc_req_item'){
		data.request = {
			name: 'Request',
			url: '?id=sc_request&table=sc_request&sys_id='+gr.request.toString()
		}
	}

Client controller

	var bc = [];
		if ($scope.data.request)
			bc[bc.length] = {label: $scope.data.request.name, url: $scope.data.request.url};
		bc[bc.length] = {label:'Ticket Form', url: '#'};
		$rootScope.$broadcast('sp.update.breadcrumbs', bc);
		spUtil.setSearchPage('sc');

 

Also update the widget field widget instance with cloned widget

 

find_real_file.png

View solution in original post

7 REPLIES 7

Please clone Ticket Fields widget and update the following snippets of code

 

Server Script

Add the below server code after the lines

data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");

if(data.table == 'sc_req_item'){
		data.request = {
			name: 'Request',
			url: '?id=sc_request&table=sc_request&sys_id='+gr.request.toString()
		}
	}

Client controller

	var bc = [];
		if ($scope.data.request)
			bc[bc.length] = {label: $scope.data.request.name, url: $scope.data.request.url};
		bc[bc.length] = {label:'Ticket Form', url: '#'};
		$rootScope.$broadcast('sp.update.breadcrumbs', bc);
		spUtil.setSearchPage('sc');

 

Also update the widget field widget instance with cloned widget

 

find_real_file.png

MS1
Kilo Expert

Thank you so much. It works perfectly! @dvp

Anusha Bhashyam
Kilo Explorer

I have followed this, but did not work. My requirement is same as this. Could you please share the reference how you have done this?