How to enable email option at the top in custom table similar to one which already exists in global incident table

[kalyani23]

Hi,

we have created a custom table for creating tickets from inbound email, in the custom table we want a email option , like this shown below

please provide solution on how to implement this function in custom table.

[Maik Skoddow · Accepted solution]

Hi

on page https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/task/en... you will find the instructions

Kind regards
Maik

[kalyani23]

thank u and can u please help on how to auto populate the email to address and subject

here similar to this, as shown below

[Community Alums]

Hi Kalyani,

Configure > Dictionary

Select the record type collection and in attributes field enter email_client=true.

If there are any other values present in the field, please add comma as a separator.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[kalyani23]

thank u and can u please help on how to auto populate email to and subject

here similar to this, as shown below