HOw to get application menu and field translated

[wakespirit]

Dear all,

I am trying to see how the the Crisis management module is done based on this blog :

https://community.servicenow.com/community?id=community_blog&sys_id=060eaa2ddbd0dbc01dcaf3231f9619a1

I made it working and send voice and SMS message using Twilio interface plugin.

But now this app as been done only with english language I guess, and I was wondering how in Service now I can get the form field translated in French for instance ?

Any idea or link to redirect me for that ?

I am new in ServiceNow and just learning

regards

[wakespirit]

Hi scott thnaks for your reply.

Yes my idea is also to give instruction for a traductor for those translation but I should know exactly how to prepare the data for them.

based on what you describe I could not undertsand what you mean by using datatemplate.

So my goal 1 :

"If it's greater than 200 then look to do a data import using the template for the tables. Get the template add data with same keys but different language and label then import."

Could you please tell me step by steps I do not understand sorry, this part is new for me....

I have some text label to be translated in a custom app. For exemple the ServiceNow learning lab ask to create a NeedIt application, then for that application I have a module name Create menu (english) and in the create form I have some field label to be translated.

How can I export those all text for this application to be translated in excel and importnit back for instance ?

So my goal 2 :

If it's less than 200 just track them down manually and do them.

Which menu allows me to change the text manually ? could not find out

thanks

[scott barnard1 · Accepted solution]

Hi scal 

Step 1 - Look up the data import 

so create a template for each table

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/import-sets/task/t_DownloadAnImportTemplate.html

stop halfway and just press the Create Excel Template button - save the excel template

Have a read through the help section on Easy import

Step 2- Manual

You have to go to each table and find the records that relate to your custom app. There are 5 tables.

Find the english version, open the record, change the message or label fields and change the language but do an insert from the context menu.

Insert creates a new record with the same key but with different language and translation.

Be very careful not to hit save or update as this will overwrite the original