HOw to get application menu and field translated

wakespirit · ‎11-19-2018

Dear all,

I am trying to see how the the Crisis management module is done based on this blog :

https://community.servicenow.com/community?id=community_blog&sys_id=060eaa2ddbd0dbc01dcaf3231f9619a1

I made it working and send voice and SMS message using Twilio interface plugin.

But now this app as been done only with english language I guess, and I was wondering how in Service now I can get the form field translated in French for instance ?

Any idea or link to redirect me for that ?

I am new in ServiceNow and just learning

regards

scott barnard1 · ‎11-20-2018

Hi scal

Step 1 - Look up the data import

so create a template for each table

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/import-sets/task/t_DownloadAnImportTemplate.html

stop halfway and just press the Create Excel Template button - save the excel template

Have a read through the help section on Easy import

Step 2- Manual

You have to go to each table and find the records that relate to your custom app. There are 5 tables.

Find the english version, open the record, change the message or label fields and change the language but do an insert from the context menu.

Insert creates a new record with the same key but with different language and translation.

Be very careful not to hit save or update as this will overwrite the original

View solution in original post

Alberto Consonn · ‎11-19-2018

Hi scal,

There is no translation for all modules.

All the OOTB are fine by turning on Internationalization; however the custom menus aren't translating

For the other custom application, please refer to this documentation, it will help you for doing it.

Hope this will fit your need.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

wakespirit · ‎11-19-2018

Thnaks Alberto for the info.

I have check those Internationnal plug in that I have activate but then if I follow the steps for instance and go to Sytsem->Properties> System localisation.

Then I have the option set to TRUE for "Show the language select box on the login page", but when I logout from my admin and login again for my admin, first I do not have any selection to change language at login phase ?

What is wrong ? did I miss something ?

regards

Alberto Consonn · ‎11-20-2018

Do the following:

if the checkbox of the "Show the language select box on the login page to allow the user to specify the language they would like to be logged in with." property is set to Yes (checked) by default (with the activation of the "I18N:Internationalization" Plugin & and yet you DON'T see the language box on the login page —> then this means that you have a custom application installed on your instance (via update set), which was created on an instance with this option activated.
In order to deal with this issue you need to perform the following steps:
1. Navigate to System Properties > UI Properties -> and set the checkbox to No on the "

Show the language select box on the login page to allow the user to specify the language they would like to be logged in with." property;
2. Navigate to System Properties > System Localization -> there you will find the same property -> set it to Yes;
Now, if you log out of the ServiceNow instance — you will see that the language box will be presented as required and the issue will be gone!

Let me know if it will work.

wakespirit · ‎11-20-2018

Now I have the Language selection and when I select french for login, I am suppose to see all my instance in french but it remains in english...

Any idea ?