How to have multiple SMTP servers in ServiceNow? (Workaround)

peterraeves
Mega Guru
I know the straightforward answer is "You cannot. You can have multiple POP/IMAP accounts, but only a single SMTP account". Though, what is the workaround, since the customers really requires it.
 
 
The approach I have been thinking is to create Java code that uses libraries to build MimeMessages and transport them to the customer's mail server. Then to deploy this code on the Mid Server. Events could then fill up the ECC Queue to trigger this Java code running on the MID Server.
 
Though, before I start with this implementation, I was wondering if there was a better approach? Or if someone has already done something similar, since I cannot imagine our customer is the first to have such a requirement?
15 REPLIES 15

Ashish Nahar
Kilo Guru

Will this field not work for you on the Notification.

 

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It will not. SPF systems will detect it and block the emails. It would also be rather ironic that a bank always sends out emails against spoofing, while doing the same haha.

DirkRedeker
Mega Sage
Hi Why does the customer want to have that configuration? For Fault tolerance or for load balancing, etc? Just let me know? BR Dirk

They need it for a custom application, which should send out emails from a dedicated mailbox. While the other emails should not come from this dedicated mailbox.